The HGI takes the safe-guarding of the public and the matter of complaints very seriously.
All Registered and Graduate Members of the HGI sign an annual testimonial reaffirming their commitment to the Code of Ethics and Conduct when renewing their membership – their professional conduct should always reflect this.
If a concern or grievance arises, however, we recommend that wherever possible members of the public should attempt first to resolve any complaint they may have with the individual therapist concerned. If you have tried this without success, or if you would prefer to contact us from the outset, please follow our Complaints Procedure.
Please note – for a complaint to be considered by the HGI Registration and Professional Standards Committee (RPSC), it must be against a Member of the HGI who was a Registered Member (or a trainee status Graduate Member) at the time of the alleged incident(s).
If you have a complaint that you would like to make, the HGI should be notified at the earliest opportunity – the Institute will not normally consider complaints made more than two years after the date of the alleged incident(s).
Complaints about the Institute
If you wish to raise a complaint or register a concern about the service, practice or behaviour of the Human Givens Institute itself (as opposed to an individual human givens therapist), please notify the External Oversight Committee for Human Givens Therapy (EOCHGT), which oversees the activities of the HGI, supporting the good governance of the organisation.
You can contact them via email at: email@example.com, or by sending a letter to the following address:
FAO External Oversight Committee
Human Givens Institute
Please mark the envelope ‘Private and Confidential’.
To view the full EOCHGT's complaints procedure, please download the flow diagram here.
Please note: In the event of an HGI member wishing to bring a complaint against another member, the procedure as set out in How the HGI deals with complaints should be followed.